Customer Service in Japanese N3

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New from ASK Publishing, creators of the best selling "Nihongo So-Matome" series, is a book that will help you learn essential Japanese that is needed for the customer service industry. ASK has created a list of 64 mandatory phrases that you'll need to know in the hospitality industry. Each of these phrases have conversation practices and can-do's. We recommend this book for anyone that is looking to work in tourism, hotels, restaurants, or any other customer service position in Japan.

Contents:

Lesson 1: Hospitality

Section 1 Heart of hospitality
Section 2 Bow
Business card exchange

Lesson 2: Human relationship building

Section 1 First impressions
Section 2 Expression
Grooming check

Lesson 3: Worry

Section 1 Information
Section 2 Guidance
Department Store Language

Lesson 4: Mind of thinking

Section 1 Confirmation
Section 2 Advanced Response
Hotel Language

Lesson 5: Quick Response

Section 1 Respond to requests
Section 2 Respond quickly to
telephone calls

Lesson 6: Closeness

Section 1 Listening
Section 2 Listening to claims
How to serve tea

Lesson 7: Flexible response

Section 1 Alternative
Section 2 Proposal
Airport Language

Lesson 8: Sincere Heart

Section 1 Requests
Section 2 Various apologies

Japanese Title: おもてなしの日本語

Pages: 209

Publishing Date: January 24th, 2020

ISBN: 978-4866393292

Book Size: B5

Languages: Japanese (Hiragana, Katakana, and Kanji), English, Chinese, Vietnamese